Our Services
Professional Solutions
We believe in addressing issues before they escalate to avoid damaging your professional reputation or workplace morale.
SPS provides detailed documentation, operational insights, and recommendations designed to reduce liability exposure, strengthen compliance programs, and support employee training initiatives.
Services are structured as fee-for-service, offering you flexible options, including hourly rates, project-based fees, and retainers, for a base rate of $175 per hour.
Alcohol Compliance Observation & Documentation
Compliance observations and documentation to help , venues, event operators, and hospitality organizations identify potential alcohol sales compliance risks. Our observations focus on employee adherence to age-verification procedures, identification checks, point-of-sale compliance practices, and responsible alcohol service standards.
Undercover Plain-Clothes Customer Experience Investigations
Covert evaluation of customer-facing operations to assess service quality, policy adherence, and staff conduct. Real-world observations that reveal what traditional audits cannot.
Policy and Procedure Compliance Observation
Systematic monitoring and evaluation of organizational compliance with internal policies, industry regulations, and best practices to identify gaps and mitigate risk.
Operations Automation & Process Improvement
Streamlining workflows and implementing technology-driven solutions to enhance operational efficiency, reduce costs, and improve organizational performance.
Employee Training Programs
Custom training programs developed based on observed policy violations and compliance gaps. Targeted education that addresses real issues within your organization.
Event Surveillance & Guest Experience Audits
Plain-clothes observation
Guest experience audits
Policy compliance observation
Employee professionalism assessments
Deliverables